Advancing Service Together
On April 17, the top minds from the world's biggest manufacturers to organizations with smaller teams will gather to discuss how to build world-class service and support operations.
2018 Featured Speakers
Here are some of the leading minds in service who will present at Field Service USA.
Shaping Service Strategy
SVP Finance Services
Using Bots To Automate
SVP Customer Assurance
Crisis Management Techniques
President, Otis Service
Otis Elevator Company
Technician Safety Strategies
VP Solution and Service Portfolio, Building Technologies
Transform With Digital Or Die
VP Service Delivery & Customer Care
VP Product Management & Digitalization
New Value Through Digital Partnerships
Service Parts Management
Vice President, Global Customer Transformation
ServiceMax from GE Digital
Driving Profitability & Utilization for your Service Organization
Exclusive Webinar: Now On Demand!
What You'll Learn
Cross-industry service and support executives like you clear their calendars to be at Field Service each year to share ideas for advancing all areas of service. From forward-looking keynotes to a private board room discussion amongst thought leaders with similar interest, this year we’ll discuss:
XaaS (Everything as a Service) Business Model Transformation
Artificial Intelligence And Machine Learning
Digital Tools That Impact Customer Satisfaction
Team Recruitment, Engagement, And Retention Best Practices
"The networking and content at the Field Service Conference is the best around. The quality of networking opportunities, speakers and formats are second to none"- Jeff Denney, Senior Manager, North American Field Service Operations, Cymer
"Field Service USA was great. We’re in our own niche world and it’s nice to see other companies facing the same issues and problems. We found some great solutions for data collection to improve efficiencies and increase revenue.”- Brad McMartin, Vice President of Operations, Advanced Service Technologies
Interactive Fun And Learning Only At Field Service
Every day, in every session you have the opportunity to make valuable business contacts, connect one on one with other service executives and catch up with friends. Below are some of the ways you’ll do just that.
Welcome To Paradise Reception
Monday Night, April 16thInfo
Deep-Dive Workshop Day
Honing In On The Strategies That Will Elevate Your Service Business
Tuesday, April 17th
The Saloon Reception
Tuesday Night, April 17thInfo
Fireside Chat: Vision From The C-Suite
Wednesday, April 18thInfo
Music Across The Decades Party
Wednesday Night, April 18thInfo
Heads Of Service Mastermind
Thursday, April 19thInfo
Who Attends Field Service?
From the largest organizations in manufacturing and residential/commercial services, to small and medium-sized companies, Field Service is for organizations who want world-class service and field operations.
Real Reviews From Real Attendees
See why the community rates Field Service as the number one service and support event of it's kind.