Advancing Service Together

Field Service is where cross-industry service, support, and customer success leaders come together to build world-class operations. With forward-looking content and unique session formats, Field Service is designed to help you achieve service excellence and drive profitability.

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“Field Service is the number one conference to learn what’s happening in service today.”

James Crowl
US Country Service Manager



“Attending Field Service is critical to any organization looking to transform their field workforce.”

Marc Coleman
Head of Field Service



“The sense of community you’ll find at Field Service is unlike any other show.”

Brad Meiners
Field Operations Manager



“I’ve gained strategies that have helped us grow, and take us to the next level.”

Shawn Weber
National Service Manager


Previous Speakers Included:

Bob Feiner

Senior Vice President, Dell Technology Services

Haroon Abbu

Vice President, Digital, Data, and Analytics
Bell and Howell

Roy Dockery

Vice President of Customer Care
Swisslog Healthcare North America

Sultan Aziz

Senior Director, Product Supply Strategy Management
Johnson & Johnson

David Bishop

Director Service Operations
Johnson Controls

Jay Byers

Director Service Sales Programs
Schneider Electric

Chris Westlake

Global Process Owner – Service & Repair

Cindy Etherington

Vice President
Dell Technologies Education Services

Anurag Bhatnagar

Sr. Director Software Engineering and Business Applications
Hughes Network Systems

Bruno Claman

Global Services Business Director

Jordi Campos Gollart

Director – Onsite Services EMA, Aftermarket Service and Solutions
Flowserve Corporation

Gyner Ozgul

Senior Vice President Operations
Smart Care Equipment Solutions

Networking, Just A Click Away

Interactive Roundtables

Network, learn and benefit from the shared knowledge and experience of your peers at our interactive roundtables. Choose roundtables based on your interests and share conversations that produce actionable takeaways.

Deep-Dive Workshops

These workshops are designed to teach you the practical skills, techniques, and allow you to seek advice from those who’ve done it all before. You’ll be inspired with ideas that will transform your service operation.

Live Chat

From connecting with peers, to asking a speaker that burning question you've been holding on to, live chat is your virtual connection with the Field Service community. Don't be shy, you’re in good company.

Virtual Happy Hours

On the rocks, neat, chilled or however you prefer - our virtual happy hours are best served for those looking to relax after a long day of strategizing. Grab your favorite drink and join us as we cheers to new friends!

One of a Kind Expo Hall

Visit our virtual sponsor booths to explore products, get information, ask questions and demo the industry’s most innovative solutions. You’ll walk away with the tech that will drive your service program into the future.

Why Field Service Virtual is Rated #1

Learn From The Largest Service Speaking Facility In The World

You’ll listen to 30+ leading expert service speakers for an unbiased view of where the future of service is headed. With 600+ executives in attendance, you’re guaranteed to make new connections, and walk away with actionable insights to take your service program to the next level. All from the comfort of your own remote office.

The Most Interactive
Online Event, Ever

Join your peers for 45+ sessions over three days with multiple tracks and formats to choose from. From 1-to-1 meetings, workshops, matchmaking sessions, roundtables, town halls, lunch and learns, virtual happy hours and much more, you’re guaranteed to bump digital elbows with service and support royalty.

Your One-Stop-Shop For Tech Innovation

At our virtual exhibit hall, you’re one click away from the most innovative suppliers in the service industry. Explore their products, attend 1:1 demos, and learn from their experts. You’ll discover new tech that can help you become a service organization of the future.

All Major Players in One Place


Agenda At A Glance

Day One – Tuesday, April 27th 2021
Deep-Dive Workshop Day: Tackling Volatility & Change in Field Service

  • Keynote: Service Must Go On: Getting Back To “Normal”
  • Panel: Lessons Learned From Technology Adoption During The Pandemic
  • Exhibit Hall Meet & Greet
  • Small Group Workshops
  • Virtual Happy Hour

Day Two – Wednesday, April 28th 2021
Exploring Lessons Learned From Technology Adoption During the Pandemic: Getting Back to “Normal”

  • Fireside Chat: Enabling Service Resiliency with Augmented Reality Remote Assistance
  • Keynote: The Merge of Customer Experience and Digital Technologies in Field Service
  • Technology Innovation & Investment Meetups
  • Track A: Customer Success & Data-Driven Field Service
  • Track B: Technology Innovation & Adoption
  • Track C: Network and Logistics Management

Day Two – Thursday, April 29th 2021
The Evolution of Customer Behavior and Workforce Health and Safety Post-Pandemic

  • Keynote: The Crucial Role of Field Service In Virtual Settings: Helping Customers Connect with Your Brand Remotely
  • Keynote: Expanding Your Digital Platform Of Intelligent Services For Greater ROI
  • Panel: Evolving Your Talent Requirements And Recruiting Practices To Meet The Needs Of The Changing Workplace
  • Track A: Employee Health & Wellness
  • Track B: Change Management & Continuous Improvement

One Of A Kind Audience

From the largest organizations in manufacturing and residential/commercial services, to small and medium-sized companies, Field Service is for organizations who want world-class service and field operations.


Bring Your Team & Invite Field Service Friends

Field Service is in the business of people - connections, network building and stories. We love growing our strong community and we want you and your colleagues to be a part of it. Invite members of your team so you can double (and triple) up on your strategies for free!

Let's Connect & Create A Custom Experience


Hi, I’m Rachel, the Sponsorship Director for Field Service Virtual Summit & Expo. Reach out by clicking the button below and I’ll be in touch within 24 hours. Looking forward to connecting!


"Field Service is the place to go to a real pulse on not only what’s happening in the industry, but what’s changing in the future.”

Jarrett Williams
Service Field Engineer



"You’re really learning from the best-of-the-best. The information, advice, new connections and strategies I receive are priceless."

Kirsten Mathis
Field Service Manager



" The opportunity to deep dive into topics and network in small groups helped me get so many takeaways."

John Rygg
Enterprise Architect/Technology Strategist



“Everyone is eager to learn from each other; there’s a real sense of community here that you don’t find at other events. I feel very inspired!

David Douglas
Vice President, Service Management


How Our Virtual Events Work

Participating in a virtual event is easy. Once you and your team register, each of you will receive a link to access the presentations. You can also add the event to your Outlook or other calendar as a reminder. You do not need to download or install any software to participate. All you need is internet access. The sessions will be recorded, and will be available for a limited time afterwards. It’s going to be a great event!

This event is exclusively for service and support executives. Solution providers to these organizations and others will not be allowed to attend. Please register with your full company name and your corporate email address or you risk not gaining admittance. WBR reserves the right to not admit registrants based on company type.