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What is Field Service?

Born in 2003, Field Service is where cross-industry service, support, and customer care leaders come together to build world-class service and support operations.

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Who’s Speaking?

100+ speakers from the world's biggest manufacturers to organizations with smaller teams servicing customers in fresh ways will present real tactics that will challenge the way you think about your service business.

Vasiliy Krivtsov Ford

Vasiliy V. Krivtsov

Director of Reliability Analytics,
The Ford Motor Company

Arnaud Alouche Hitachi

Arnaud Allouche

Global Head, Field Customer Services & Support
Hitachi Data Systems

Jim Crowl ABB

James Crowl

US Country Service Manager
ABB

Rhonda Monks CNH

Rhonda Monks

Service Director, North America Construction Equipment
CNH

Jon Kent COX

Jon Kent

Corporate Manager Field Service and Mobility
Cox Communications

Nick Chang Hitachi

Nick Chang

Head of Global IoT Customer Success
Hitachi Insight Group

Billy Watts Mortenson

Billy Watts

General Manager, Energy Services
Mortenson

Terry Diaferio Tennant

Terry Diaferio

Senior Director, North American Service
Tennant Company

What Are The Topics?

Cross-industry service and support executives like you clear their calendars to be at Field Service each year to share ideas for advancing all areas of service. From forward-looking keynotes to a private board room discussion amongst thought leaders with similar interest, this year we’ll discuss:

XaaS (Everything as a Service) Business Model Transformation 

Move towards selling outcomes and being a services-driven company. Learn how to change your culture, strategy, and processes to achieve this.

Artificial Intelligence And Machine Learning 

Learn how service organizations are currently using AI from schedule optimization to client specific SLAs to autonomous services. Identify the right technology providers to support your AI needs.

Digital Tools That Impact Customer Satisfaction 

Determine which solutions your customers will actually care about and that will move the needle of the level of service you provide. Discover the next generation of augmented reality, drones, self-help, apps, virtual support agents, update alerts, and so much more!

Team Recruitment, Engagement, And Retention Best Practices 

Explore the best ways to captivate your team since their engagement is highly correlated to customer satisfaction. Learn about recruiting techniques that have generated outstanding results and onboarding processes that will keep your technicians in place far beyond the first year.

Interactive Fun And Learning Only At Field Service

Every day, in every session you have the opportunity to make valuable business contacts, connect one on one with other service executives and catch up with friends. Below are some of the ways you’ll do just that.

Welcome To Paradise Reception

Monday Night, April 16th

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Deep-Dive Workshop Day

Honing In On The Strategies That Will Elevate Your Service Business
Tuesday, April 17th

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The Saloon Reception

Tuesday Night, April 17th

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Fireside Chat: Vision From The C-Suite

Wednesday, April 18th

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Music Across The Decades Party

Wednesday Night, April 18th

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Heads Of Service Mastermind

Thursday, April 19th

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The Women In Service Conclave

Thursday, April 19th

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The Platinum Party & Field Service Best-In-Class Awards Ceremony


Thursday Night, April 19th

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Team Focus Day

How To Find, Train, And Keep The Service Team You Need
Friday, April 20th

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Who Attends Field Service?

From the largest organizations in manufacturing and residential/commercial services, to small and medium-sized companies, Field Service is for organizations who want world-class service and field operations.

Real Reviews From Real Attendees

See why the community rates Field Service as the number one service and support event of it's kind.

The Venue

JW Marriott Desert Springs Resort & Spa
74-855 Country Club Drive, Palm Desert, CA 92260
1-877-622-3140 | www.desertspringsresort.com