Advancing Service Together

Field Service is where cross-industry service, support, and customer success leaders come together to build world-class service and support operations. With forward-looking content and unique session formats, Field Service is designed to help you achieve service excellence and drive profitability.

Field Service Palm Springs 2019 Recap

Watch the Field Service Palm Springs 2019 recap to see what you missed at the event!

2019 Speakers Included:

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Moe Mustafa

VP Technical Field Service – Southeast

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Laura Laltrello

VP and General Manager, Data Center Services

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Buddy Saucier

VP Service and Security & Fire Operations
Johnson Controls

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Seth Crawford

Global Director Customer & Product Support
John Deere

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Randy Hurless

Senior Director, Operations & Business Development, Technical Services
FUJIFILM North America

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Suzanne ElNaggar

Director, Worldwide Customer Success, Data Center Systems
Western Digital

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Reihaneh Irani-Famili

VP Gas Enablement - Business Readiness and Design
National Grid

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Steven Zannos

Senior Director, Service Delivery

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Scott Moore

Managing Director, HVAC North America Field Service
Carrier Corporation

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Greg Lush

VP Innovation
EMCOR Service Mesa Energy Systems

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Tiffany A. Curry

North American Dealer Human Resource Consultant

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Richard (Dick) Zarski

SVP Manufacturing, Supply Chain & Logistics

Experience Field Service

Each year we curate new onsite experiences to enhance your relationships and spark innovation. Click on the events below to learn more about what’s happening at Field Service.

Bring the Team

Companies are sending teams to Field Service in April to develop 
integrated strategies to achieve service excellence and drive profitability.


Service and
Support Teams

See into the future of Field Service

Demo The Tech That is Driving Service Innovation

Return to the Office Inspired and Armed with Immediate Action Items

Divide and Conquer Sessions Tracks for Maximum Learning

Collaborate On-Site for Total Strategic Alignment

Equip Your Team With Strategies for 2019 and Beyond

Save over 50% Per Person to Attend

What You'll Learn

At Field Service, we are obsessed with ensuring we are discussing your top challenges to find results to bring back to your business.

Here are the key themes we focused on this year:

Leveraging IoT, Big Data, and AI to Provide Better Service and Customer Business Outcomes

Managing the Technician Shortage with Better Technology & Recruitment / Engagement / Contractor Management Programs

Increasing Service Revenue by Understanding What the Customer Wants and Building New Service Offerings to Match That

"The sense of community you’ll find at Field Service USA is unlike any other show. With all of the peer to peer networking that happens – both within the sessions and outside of them – I made tons of new valuable contacts (and friends!) that I couldn’t get elsewhere."

Brad Meiners, Field Operations Manager, Cymer

The Field Service Audience

From the largest organizations in manufacturing and residential/commercial services, to small and medium-sized companies, Field Service is for organizations who want world-class service and field operations.


Who Attends Field Service

Real Reviews From Real Attendees

See why the community rates Field Service as the number one service and support event of it's kind.


The Venue

JW Marriott Desert Springs Resort & Spa
74-855 Country Club Drive, Palm Desert, CA 92260
1-877-622-3140 |