Advancing Service Together

Born in 2003, Field Service is where cross-industry service, support, and customer care leaders come together to build world-class service and support operations.

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Couldn't Attend Field Service USA 2018?

Here's a quick recap of what you missed out on.

2018 Featured Speakers

Here are some of the leading minds in service who presented at Field Service USA.

Zach-McGuire Zach-McGuire

Zach McGuire

Group President
Shaping Service Strategy

Joni Arison Joni Arison

Joni Arison

SVP Finance Services
Using Bots To Automate

Curtis Hill Curtis Hill

Curtis Hill

SVP Customer Assurance
Crisis Management Techniques

Tony_Black Otis_logo

Tony Black

President, Otis Service
Otis Elevator Company
Technician Safety Strategies

Brad Haeberle Brad Haeberle

Brad Haeberle

VP Solution and Service Portfolio, Building Technologies
Transform With Digital Or Die

Kimberly Cooks Kimberly Cooks

Kimberly Cooks

VP Service Delivery & Customer Care
Comcast Business
Evolving NPS

Jon Clarine Jon Clarine

Jon Clarine

VP Product Management & Digitalization
Thyssenkrupp Elevator
New Value Through Digital Partnerships

Richard Zarski Richard Zarski

Richard Zarski

EVP Operations
Service Parts Management

Patrice Eberline

Patrice Eberline

Vice President, Global Customer Transformation
ServiceMax from GE Digital

Driving Profitability & Utilization for your Service Organization

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What You'll Learn

At Field Service, we are obsessed with ensuring we are discussing your top challenges to find results to bring back to your business. Some of the key topics covered at Field Service USA 2018 included:

XaaS (Everything as a Service) Business Model Transformation 

Move towards selling outcomes and being a services-driven company. Learn how to change your culture, strategy, and processes to achieve this. Hear more from:

  • Arthur N. McGinn Jr., EVP, Service, Canon Solutions America
  • Vito Minneci, VP Aftermarket Parts and Service, Kohler Power Systems
  • Gary F. Johnson, VP Global Technology, Optimization and Business Operations, Global Service, Pitney Bowes
  • Charles Hughes, Director, Retail Services CoC, Technology Support Services, IBM Corporation

Artificial Intelligence And Machine Learning 

Learn how service organizations are currently using AI from schedule optimization to client specific SLAs to autonomous services. Identify the right technology providers to support your AI needs. Hear more from:

  • Greg Lush, VP Innovation, EMCOR Service Mesa Energy Systems
  • W. Ryan Snellings, VP Field Service & Support, Fresenius Kabi
  • Vasiliy V. Krivtsov, Director of Reliability Analytics, The Ford Motor Company
  • Joni Arison, SVP Finance Services, AT&T

Digital Tools That Impact Customer Satisfaction 

Determine which solutions your customers will actually care about and that will move the needle of the level of service you provide. Discover the next generation of augmented reality, drones, self-help, apps, virtual support agents, update alerts, and so much more! Hear more from:

  • Ramesh Ratan, CEO, Bell and Howell
  • Buddy Saucier, VP HVAC Service, Johnson Controls
  • Brian Laughlin, Technical Fellow – IT Architect, Mobile Devices, Commercial Aviation Services, Boeing
  • John DuBay, Trane Building Services - Digital Strategies, Ingersoll Rand

Team Recruitment, Engagement, And Retention Best Practices 

Explore the best ways to captivate your team since their engagement is highly correlated to customer satisfaction. Learn about recruiting techniques that have generated outstanding results and onboarding processes that will keep your technicians in place far beyond the first year. Hear more from:

  • Robb Origer, VP In-Home Services, Dish Network
  • Douglas Kint, Senior Project Manager, Lockheed Martin
  • Ron Reis, Service Director, Baker Hughes, a GE company
  • Alfredo Morate, SVP Service & Modernization Business, Latin America, Schindler Group

"The networking and content at the Field Service Conference is the best around. The quality of networking opportunities, speakers and formats are second to none"

- Jeff Denney, Senior Manager, North American Field Service Operations, Cymer

"Field Service USA was great. We’re in our own niche world and it’s nice to see other companies facing the same issues and problems. We found some great solutions for data collection to improve efficiencies and increase revenue.”

- Brad McMartin, Vice President of Operations, Advanced Service Technologies

Real Reviews From Real Attendees

See why the community rates Field Service as the number one service and support event of it's kind.

The Venue

JW Marriott Desert Springs Resort & Spa
74-855 Country Club Drive, Palm Desert, CA 92260
1-877-622-3140 |