Advancing Service Together
Born in 2003, Field Service is where cross-industry service, support, and customer care leaders come together to build world-class service and support operations.
Couldn't Attend Field Service USA 2018?
Here's a quick recap of what you missed out on.
2018 Featured Speakers
Here are some of the leading minds in service who presented at Field Service USA.
Shaping Service Strategy
SVP Finance Services
Using Bots To Automate
SVP Customer Assurance
Crisis Management Techniques
President, Otis Service
Otis Elevator Company
Technician Safety Strategies
VP Solution and Service Portfolio, Building Technologies
Transform With Digital Or Die
VP Service Delivery & Customer Care
VP Product Management & Digitalization
New Value Through Digital Partnerships
Service Parts Management
East Zone Solutions & Partnerships, Structural Heart | Interventional Cardiology
Teleport Your Reps: How Boston Scientific Uses Augmented Reality to Virtually Bring Remote Experts Onsite
Exclusive Webinar: Wednesday, October 17th, 2018 @ 1:00 PM ET
What You'll Learn
At Field Service, we are obsessed with ensuring we are discussing your top challenges to find results to bring back to your business. Some of the key topics covered at Field Service USA 2018 included:
XaaS (Everything as a Service) Business Model Transformation
Artificial Intelligence And Machine Learning
Digital Tools That Impact Customer Satisfaction
Team Recruitment, Engagement, And Retention Best Practices
"The networking and content at the Field Service Conference is the best around. The quality of networking opportunities, speakers and formats are second to none"- Jeff Denney, Senior Manager, North American Field Service Operations, Cymer
"Field Service USA was great. We’re in our own niche world and it’s nice to see other companies facing the same issues and problems. We found some great solutions for data collection to improve efficiencies and increase revenue.”- Brad McMartin, Vice President of Operations, Advanced Service Technologies
Real Reviews From Real Attendees
See why the community rates Field Service as the number one service and support event of it's kind.