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Advancing Service Together

Field Service is where cross-industry service, support, and customer success leaders come together to build world-class service and support operations. With forward-looking content and unique session formats, Field Service is designed to help you achieve service excellence and drive profitability.

Get Inspired – 2019 Speakers Include:

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Moe Mustafa

VP Technical Field Service – Southeast

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Laura Laltrello

VP and General Manager, Data Center Services

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Buddy Saucier

VP Service and Security & Fire Operations
Johnson Controls

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Seth Crawford

Global Director Customer & Product Support
John Deere

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Randy Hurless

Senior Director, Operations & Business Development, Technical Services
FUJIFILM North America

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Suzanne ElNaggar

Director, Worldwide Customer Success, Data Center Systems
Western Digital

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Reihaneh Irani-Famili

VP Gas Enablement - Business Readiness and Design
National Grid

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Steven Zannos

Senior Director, Service Delivery

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Scott Moore

Managing Director, HVAC North America Field Service
Carrier Corporation

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Greg Lush

VP Innovation
EMCOR Service Mesa Energy Systems

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Cara Fuller

Director - Customer Operations Support
WEC Energy Group

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Scott Spehar

GM/VP Service Sales & Operations

Experience Field Service

Each year we curate new onsite experiences to enhance your relationships and spark innovation. Click on the events below to learn more about what’s happening at Field Service.

Preview Field Service In 40 Seconds

Here's a quick recap of what you missed out on at the 2018 event.


Beth Barnes

US Service Delivery Lead, IoT/Business Analytics
Hitachi Solutions America


Michael Mendoza

Field Service Practice Lead
Hitachi Solutions America

IoT in Action: Real World Case Studies

Exclusive Webinar: Wednesday, December 19th, 2018 @ 1:00 PM ET

Check it Out!

What You'll Learn

At Field Service, we are obsessed with ensuring we are discussing your top challenges to find results to bring back to your business.

Here are the key themes we're focusing on this year:

Leveraging IoT, Big Data, and AI to Provide Better Service and Customer Business Outcomes

Managing the Technician Shortage with Better Technology & Recruitment / Engagement / Contractor Management Programs

Increasing Service Revenue by Understanding What the Customer Wants and Building New Service Offerings to Match That

What Are Your Peers Saying


“Not only were the speakers impressive but the sessions on AI and VR were really thought-provoking and beneficial to hear. I was able to come away with very solid action points as to how my organization should move forward in this exciting new world of service.”

David Lowry, Service Director, Medivators


“The sense of community you’ll find at Field Service USA is unlike any other show. With all of the peer to peer networking that happens – both within the sessions and outside of them – I made tons of new valuable contacts (and friends!) that I couldn’t get elsewhere.”

Brad Meiners, Field Operations Manager, Cymer

The Field Service Audience

From the largest organizations in manufacturing and residential/commercial services, to small and medium-sized companies, Field Service is for organizations who want world-class service and field operations.


Who Attends Field Service

Real Reviews From Real Attendees

See why the community rates Field Service as the number one service and support event of it's kind.


The Venue

JW Marriott Desert Springs Resort & Spa
74-855 Country Club Drive, Palm Desert, CA 92260
1-877-622-3140 |