Best Service & Support Strategy Team Implementation
- Winner - Halliburton
- Runner up - Harris Pontoon Boats
Most Effective Technology Deployment, Adoption and Change Management Program
- Winner - Hemmersbach
- Runner up - Baker Hughes
Best AI Use Case & Implementation
- Winner - Smart Care
- Runner up - Lenovo
Most Innovative and New Approach to Service Delivery
- Winner - Customer Engineering Services (CES)
- Runner up - Baker Hughes
Woman in Service of the Year
- Dr. Marlene Kolodziej, SVP Service Delivery, Ricoh USA