April 20 - 23, 2015

Omni Rancho Las Palmas Resort & Spa, Palm Springs, California

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Field Service 2014 focused on:

  • Improve customer experience management through multichannel engagement
  • Increase service revenue by maximizing service marketing and sales
  • Enhance the product lifecycle through predictive services and remote diagnostics
  • Create a service ready workforce through improved recruitment/hiring practices and enhanced learning management
  • Increase technician utilization and performance