Nir Galpaz

Vice President, Customer Lifecycle & Success Mitel

Nir has been a customer success executive for the last 20 years, building teams, processes and systems to improve customer experience while reducing churn. His journey has taken him from hardware and software to XaaS where the entire customer life cycle has to be addressed as a whole. Nir enjoys helping customers achieve their goals, as well as building successful teams.

Throughout his career, Nir has held leadership positions at technology companies, including ShoreTel, Juniper Networks, and RAD Data Communications. He was responsible for overseeing the entire customer experience, including increasing customer satisfaction scores by 15% YOY, Minimizing customer churns in 3% increasing MRR and shortening the book to bill cycle.