Field Service Virtual Event

September 30 - October 02, 2020

Online

10:30am - 6pm ET

Subba Krishnan, Senior Director of Field Delivery N.A. at HP
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Subba Krishnan


Senior Director of Field Delivery N.A.
HP

Check out the incredible speaker line-up to see who will be joining Subba.

Download The Latest Agenda

Thursday, October 1, 2020: ACCELERATING THE DIGITIZATION OF FIELD SERVICE IN RESPONSE TO THE PANDEMIC

Thursday, October 1st, 2020


3:10 PM Case Study The Crucial Role of Field Service: Helping Customers Connect with Your Brand

For decades, the role of service on overall customer experience and perception of the brand has been shifting. Servitization has ‘gained a lot of muscle’ to become a widely applicable principle for many leading organizations. Many consider service to be a focal point that outweighs any other aspect of a purchasing experience and customer loyalty, regardless of the industry you are in.


Our expert panelists weigh in the role of service in creating positive customer experiences, and what you can do today to excel at securing new customers and contract renewals. Key takeaways include: 


  • Exploring the true impact of service and support on your customer interactions 
  • Elevating the role of field service to the next level, securing a companywide recognition and support
  • Improving your communication with customers
  • Positioning your brand and products in the best light through field service