Field Service Palm Springs 2024
May 06 - 08, 2024
JW Marriott Desert Springs, Palm Springs, CA
Friday, April 26, 2019 | Service Organizations-Only Interactive Roundtable Focus Day: Put Your New Ideas Into Action!
For service organizations only or sponsors of this day
Your brain is spinning from the hundreds of great ideas you’ve heard and all the solution providers you’ve talked to that can help your service organization. Now what?! Don’t let overwhelm lead to inaction. The final day of Field Service will be centered around interactive conversation with only your service organization peers so you can put an action plan in place for the most important strategies you want to carry out.
Find out how other service organizations implemented the top projects you have in mind: what worked, what mistakes they made that you won’t have to, what they candidly think of the solution providers you’ve shortlisted. Roundtable conversations will focus on the key themes of the conference and will be an energizing, action-oriented way to end the event after three jam-packed days of conferencing.
Monday, April 22, 2019 | Pre-Conference Kick-Off: Registration & Networking
Tuesday, April 23, 2019 | Deep-Dive Workshop Day: The People, Processes, And Technology To Remain Competitive In Tomorrow’s Evolving Service Environment
Wednesday, April 24, 2019 | Main Conference Day One: Leveraging IoT, Big Data, and AI To Move Towards Preemptive Service And Achieve Customer Business Outcomes
Thursday, April 25, 2019 | Main Conference Day Two: Increasing Revenue With New Service Offerings And Knowing What Your Customer Wants
Friday, April 26, 2019 | Service Organizations-Only Interactive Roundtable Focus Day: Put Your New Ideas Into Action!
8:00 am - 8:30 am Breakfast
7:30 am - 8:30 am Field Service Advisory Board Private Breakfast
8:30 am - 8:45 am
Chairperson’s Opening Remarks
Sara Mueller -
Portfolio Director, Program Development,
Field Service Events
8:45 am - 9:15 am
Interactive Roundtables On The Springs Patio – Rotation #1
Aly Pinder Jr. -
Program Director, Service Innovation & Connected Products,
IDC Manufacturing Insights
Interactive Roundtables On The Springs Patio – Rotation #1
Choose two of five topics which may include:
#1 Technician Field Tools (AR, Voice Recognition, Mobile, Etc.)
Aly Pinder Jr., Program Director, Service Innovation & Connected Products, IDC Manufacturing Insights
#2 - #5 TBD
Aly Pinder Jr.
Program Director, Service Innovation & Connected ProductsIDC Manufacturing Insights
9:25 am - 10:05 am
Interactive Roundtables On The Springs Patio – Rotation #2
10:05 am - 10:25 am
Networking & Refreshment Break
10:25 am - 10:50 am
Shifting Your Customer Base To A More Outcomes Based Result To Remain Competitive
Jeff Coleman -
President, National Accounts,
Comfort Systems
- Moving from task, time, and frequency driven service to an outcome or uptime based approach
- Establishing a shared risk/reward model
- Ways to get your customers to engage in conversation around this topic so it becomes more mainstream in the next 3–5 years
- Getting your customer’s finance and procurement departments on board
10:50 am - 11:15 am
Using Behavioral Assessments To Recruit And Retain Your Team
Roy Dockery -
Leadership Consultant & Advisor,
The Art of Leading
- Discussing the use of behavioral assessments to retain and recruit employees
- Identifying the most effective attributes in your service organization
- Recruiting a new generation of service technicians that fit the culture of your existing service organization
