With ambitious goals of cost saving and revenue generation, process optimization is a ripe opportunity for service organizations to make measurable impact. From standardizing the way work is performed, to automating repetitive tasks, to reducing manual effort and inefficiencies across systems, there are plenty of opportunities to save time and enhance the customer experience. Panelists will discuss practical strategies for identifying inefficiencies, integrating technology, and more to help you get the most efficiency out of your organization, including:

• Identifying inefficiencies in processes to determine where technology can enhance customer experience through solutions that improve service delivery
• Standardizing processes for consistency to ensure quality and reliability
• Leveraging technology to automatically transfer data and work orders between platforms, reducing manual intervention and potential errors
• Maximizing the value of your existing capabilities to get more out of your team and technology investments
• Utilizing analytics and feedback to identify and address process inefficiencies 

Customer satisfaction is no longer just about Net Promoter Scores, it’s about understanding the entire customer journey, how easy it is to work with your team, and whether your offerings truly meet their needs. How confident are you in understanding what is truly important to your customers? Join this interactive, facilitated discussion to explore modern approaches to capturing customer sentiment, including effort scores, targeted satisfaction surveys, and behavioral data. Learn how to match internal KPIs with external perception, uncover blind spots in service delivery, and ensure your metrics reflect what matters most: keeping customers up, running, and loyal.